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At Cloudy Sleep, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return process.
You have 30 days from the date you receive your item to request a return.
To be eligible for a return, your item must be:
To initiate a return, please contact us at info@cloudysleeps.com.
If your return is approved, we will provide you with:
Please note: Items returned without prior authorisation will not be accepted. For any return-related queries, contact us at :
Returns must be sent to the following address: 893 Great West Rd, Isleworth Brentford TW7 5PD
Please inspect your order upon arrival.
If your item is faulty, damaged, or incorrect, contact us immediately at
so we can resolve the issue.
The quickest way to get the item you want is to return your original item and place a new order separately.
Once your return is processed, we will issue a refund.
Once we receive and inspect your return, we will notify you if the refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note: It may take additional time for your bank or card provider to process and reflect the refund.
If you have not received your refund within 15 business days of approval, please contact us at
