Privacy Policy

Last Updated: 15 June 2024

This Privacy Policy outlines our policies and procedures regarding the collection, use, and disclosure of your information when you use our Service. It also explains your privacy rights and how the law protects you.

By using the Service, you agree to the collection and use of your information as described in this Privacy Policy. This policy has been created by Cloudy Sleep.

1. Interpretation and Definitions

Interpretation

Words with capitalised initial letters have defined meanings under the following conditions. These definitions apply regardless of whether they appear in singular or plural form.

Definitions

For the purposes of this Privacy Policy:

• Account refers to a unique account created for you to access our Service or parts of it.
• Affiliate means an entity that controls, is controlled by, or is under common control with us, where “control” refers to ownership of 50% or more of the shares, equity interest, or voting rights.
• Company (“the Company”, “We”, “Us”, “Our”) refers to Cloudy Sleep, located at:
  • 1. Westfield London Shopping Centre, Ariel Way, London, W12 7GF, England
• Cookies are small files stored on your device that record your browsing history and other details.
• Country refers to the United Kingdom.
• Device means any device capable of accessing the Service, including computers, mobile phones, or tablets.
• Personal Data means any information that relates to an identified or identifiable individual.
• Service refers to our website: https://cloudysleep.co.uk.
• Service Provider means any third party processing data on our behalf, such as analytics providers or support services.
• Third-Party Social Media Service refers to platforms that allow users to log in or create accounts on our Service, including:
  • Google, Facebook, Instagram, Twitter, LinkedIn
• Usage Data refers to data collected automatically, such as IP addresses, browser details, and website activity.
• You means the individual using the Service or the organisation they represent.

2. Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

When using our Service, we may request personally identifiable information, including:

• Email address
• First and last name
• Phone number
• Address (including postcode, city, county, or country)
• Usage Data

Usage Data

Usage Data is collected automatically when using our Service. It may include:

• Your device’s IP address
• Browser type and version
• Pages visited on our Service
• Date and time of your visit
• Time spent on pages
• Device identifiers and diagnostic data

If accessing via a mobile device, additional information such as your mobile type, operating system, and unique identifiers may also be collected.

Information from Third-Party Social Media Services

If you log in through a Third-Party Social Media Service, we may collect data associated with your account, such as your name, email address, and contact list. You may choose to share additional information with us, which will be handled in accordance with this Privacy Policy.

3. Tracking Technologies and Cookies

We use cookies and similar tracking technologies to monitor activity and store information. These may include:

• Cookies or Browser Cookies – Small files placed on your device.
• Web Beacons – Small electronic files used for statistics and tracking.

Types of Cookies We Use:

• Essential Cookies (Session Cookies): Enable website functionality and authentication.
• Cookies Policy Acceptance Cookies (Persistent Cookies): Record your cookie preferences.
• Functionality Cookies (Persistent Cookies): Remember choices such as login details and language preferences.

For more details, please refer to our Cookies Policy.

4. Use of Your Personal Data

We may use your Personal Data for:

• Providing and maintaining the Service (including usage monitoring).
• Managing your account (giving you access to different functionalities).
• Fulfilling contractual obligations (such as processing purchases and service agreements).
• Communicating with you (via email, phone, SMS, or push notifications regarding updates and security matters).
• Marketing purposes (including news, offers, and promotions unless you opt out).
• Handling your requests (such as customer support inquiries).
• Business transfers (if we undergo mergers, restructuring, or acquisitions).
• Legal compliance (if required by law or regulatory authorities).

We may share your Personal Data with:

• Service Providers (for analytics and communication support).
• Business Partners (to provide relevant offers or services).
• Affiliates (who will be required to comply with this Privacy Policy).
• Other users (if interacting in public areas of our Service).
• Legal authorities (if required by law, legal obligations, or to protect rights and safety).

5. Retention and Transfer of Your Personal Data

Retention of Data

We retain your Personal Data only for as long as necessary for the purposes outlined in this Privacy Policy. We may retain Usage Data for analytical or security purposes.

Transfer of Data

Your data may be processed outside your jurisdiction, where data protection laws may differ. We will take appropriate measures to protect your Personal Data and ensure secure transfers.

6. Your Rights

Deleting Your Personal Data

You have the right to request the deletion of your Personal Data. You can do this by:

• Logging into your account and managing settings.
• Contacting us at cloudysleep@gmail.com.

We may retain certain data where legally required.

Disclosure of Data

We may disclose your Personal Data:

• For business transactions (if Cloudy Sleep undergoes a merger or acquisition).
• To comply with legal obligations (court orders, regulatory requests, etc.).
• To protect our rights and prevent fraudulent activities.

7. Security of Your Personal Data

We use commercially acceptable security measures to protect your data, but no online system is 100% secure.

8. Children’s Privacy

Our Service is not intended for individuals under 13 years old. If we become aware that a child under 13 has provided us with Personal Data, we will take steps to remove it.

9. Third-Party Links

Our Service may contain links to external websites. We are not responsible for their content or privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you via email and/or a prominent notice on our Service before any significant changes take effect. The “Last Updated” date at the top of this page will be revised accordingly.

11. Contact Us

For any questions regarding this Privacy Policy, you can contact us at:

• Email: cloudysleep@gmail.com